Frequently Asked Questions
Car Rental
Q: What do I need to rent a car?
A: To rent a car, you’ll need a valid driver’s license, a credit or debit card, and proof of insurance. Some companies also have age requirements and might ask for extra ID. It’s best to check their policies before booking to avoid any surprises.
Q: What’s the age requirement for renting a car?
A: You must be at least 18 years old to rent a car in the Philippines. However, many companies prefer drivers who are 21 or older. If you’re under 25, you might also have to pay a young driver fee. To avoid surprises, check the rental company’s age policy before you book.
Q: What should I do to book a rental car?
A: You can book a rental car quickly and easily through our website or over the phone, or by visiting our office. Online booking is the fastest option, and it lets you browse available vehicles, compare prices, and choose extras like GPS or child seats. If you have questions, our team is happy to help by phone or in person!
Q: Do I have to pay extra for an additional driver?
A: We charge a fee for additional drivers, but it’s usually quite easy to understand. The fee can vary depending on the rental company and location, so it’s a good idea to check with us or your rental company for the exact details.
Q: What should I know about the fuel policy?
A: Our fuel policy is simple. You’ll need to return the car with the same amount of fuel as when you picked it up. Some rental companies may offer pre-purchase fuel options or refueling services for an additional charge.
Q: What should I do if the rental car gets damaged or stolen?
A: If the rental car gets damaged or stolen, the first thing you should do is contact us and the local authorities right away. We’ll guide you through the next steps. Your rental agreement and insurance coverage will help clarify what you’re financially responsible for, so be sure to have those details handy when you reach out. We’re here to help you every step of the way!
Q: Do you offer cars with GPS, child seats, or other additional features?
A: Absolutely! We offer a variety of accessories, including GPS navigation systems, child seats, and bike racks. Feel free to add them to your rental for a small extra fee!”
Q: Can I pick up and drop off the rental car at different locations?
A: Yes, we’ve got you covered with a variety of handy accessories to make your trip even easier. Choose from GPS navigation systems, child seats, and bike racks – all available to add to your rental for a small additional fee. Just let us know what you need, and we’ll take care of the rest!
Q: What should I do if I return the car late?
A: If you’re running late returning the car, additional charges may apply, but don’t stress! We totally understand that things happen. Just reach out to us as soon as possible, and we’ll do our best to accommodate you and help avoid any extra fees. The earlier you let us know, the easier we can make it for you!
Q: Is there an after-hours return option?
A: Many of our locations offer convenient after-hours return options to fit your schedule. To make sure everything goes smoothly, just check with your specific rental location for details on how to return the vehicle outside of regular business hours. We’re here to help make your rental experience as easy as possible!
Travel and Tours Services
Q: What kinds of tour options do you offer?
A: We offer a wide variety of tours in Cebu to suit every kind of traveler! Whether you’re into guided tours, self-guided adventures, or fun group experiences, we’ve got you covered. Looking for something a bit more personal? Check out our private tours, cultural tours, and adrenaline-pumping adventure tours around Cebu. We also create custom travel packages based on your interests—perfect if you’re after a one-of-a-kind Cebu tour experience!
Q: How do I go about booking a tour in Cebu?
A: Booking a tour with RON The Go Tours & Services is super easy! You can reserve your spot online through our website, give us a quick call, or stop by our office. We recommend booking in advance to lock in your preferred date and tour—spots can fill up fast!
Q: Is it possible to change my booking after it’s confirmed?
A: Yes, you can absolutely make changes to your booking! Just keep in mind that availability may vary, and a small fee might apply depending on the change. Feel free to reach out to our friendly customer service team—we’re here to help make it easy for you.
Q: Is a deposit required when booking a tour?
A: Yep, a deposit is needed to secure your booking—it’s super easy! You’ll take care of the remaining balance right before your tour starts. Don’t worry, we’ll walk you through all the deposit details during the booking process to make everything smooth and stress-free. We’re here to help if you need anything!
Q: What should I know about your cancellation policy?
A: Our cancellation policy depends on the tour and destination, but don’t worry—we try to keep things flexible! If you cancel in advance, you’ll usually get a full or partial refund. However, last-minute cancellations may come with some penalties. For all the details, be sure to check out our terms and conditions, or feel free to reach out if you have any questions!
Q: How can I cancel my booking?
A: To cancel your booking, simply get in touch with our friendly customer service team as soon as possible. They’ll walk you through the process and let you know if there are any fees involved. We’re here to make it as easy as possible for you!
Q: Will I get a refund if I cancel my tour?
A: Refunds depend on when you cancel and the specific tour you’ve booked. To make sure you have all the details, take a look at our cancellation policy. In some cases, if you cancel within a certain time frame, we may offer credit toward a future tour—so you don’t miss out on your next adventure. We’re here to help, so don’t hesitate to reach out if you have any questions!
Q: What’s included in the tour package?
A: Tour packages usually cover accommodation, transportation, guided tours, and some meals, giving you a seamless travel experience. You’ll also receive a detailed tour itinerary when you book, so you’ll know exactly what’s included and what to expect. Whether you’re looking to relax or explore, we’ve got everything planned for you to enjoy your adventure to the fullest!
Q: How do you keep your travelers safe?
A: Your safety is our top priority! We work with experienced guides, follow local regulations, and regularly review our safety protocols to ensure you’re always in good hands. Plus, before each tour, we provide a thorough safety briefing so you can relax and enjoy the adventure!
Q: Are your tours family-friendly, including for kids and seniors?
A: Many of our tours at RON The Go Tours & Services are family-friendly and perfect for travelers of all ages! We also offer tours specifically designed for families and seniors, so everyone can enjoy the experience. Be sure to check the tour details, or feel free to reach out to us if you have any questions!
Q: Is it possible to personalize my tour itinerary?
A: Yes, we offer fully customizable tour packages tailored to your unique preferences and interests. Whether you’re looking for adventure, culture, or relaxation, we’ve got you covered! Just reach out to us, and we’ll work together to create a personalized itinerary that makes your trip truly special.