Car Rental
Q: What do I need to rent a car?
A: To rent a car, you typically need a valid driver’s license, a credit or debit card, and proof of insurance. Some car rental companies may also require a minimum age and additional identification.
Q: Is there an age requirement for renting a car?
A: Yes, the minimum age to rent a car is usually 18 years old.
Q: How can I book a rental car?
A: You can book a rental car online through our website, over the phone, or in person at one of our rental locations.
Q: Is there a fee for additional drivers?
A: We charge a fee for additional drivers, Check with your rental company for specific policies.
Q: What is the fuel policy?
A: Our fuel policy typically requires you to return the car with the same amount of fuel as when you picked it up. Some rental companies offer pre-purchase fuel options or refueling services at an additional cost.
Q: What happens if the rental car is damaged or stolen?
A: If the rental car is damaged or stolen, immediately contact the rental company and local authorities. The terms of your rental agreement and insurance coverage will determine your financial responsibility.
Q: Do you offer vehicles with GPS, child seats, or other accessories?
A: Yes, we offer various accessories like GPS navigation systems, child seats, and bike racks. These can be added to your rental for an additional fee.
Q: Can I pick up and drop off the rental car at different locations?
A: Yes, one-way rentals are available. However, additional fees may apply. Please confirm with us during the booking process.
Q: What should I do if I return the car late?
A: If you return the car late, additional charges may apply. Please contact us as soon as possible if you anticipate being late to avoid extra fees.
Q: Is there an after-hours return option?
A: Many locations offer after-hours return options. Check with your specific rental location for details on how to return the vehicle outside of business hours.
Travel and Tours Services
Q: What types of tours do you offer?
A: We offer a variety of tours including guided tours, self-guided tours, group tours, private tours, adventure tours, cultural tours, and customized travel packages.
Q: How do I book a tour?
A: You can book a tour online through our website, by phone, or by visiting our office. We recommend booking in advance to secure your spot.
Q: Can I make changes to my booking after it’s confirmed?
A: Yes, you can make changes to your booking, but changes are subject to availability and may incur additional fees. Please contact our customer service team to make any changes.
Q: Is a deposit required to book a tour?
A: Yes, a deposit is usually required to secure your booking. The remaining balance is typically due before the tour starts. Specific deposit requirements will be provided during the booking process.
Q: Is a deposit required to book a tour?
A: Our cancellation policy varies depending on the tour and destination. Generally, cancellations made well in advance are eligible for a full or partial refund, while last-minute cancellations may incur penalties. Please refer to our terms and conditions for specific details.
Q: What is your cancellation policy?
A: Our cancellation policy varies depending on the tour and destination. Generally, cancellations made well in advance are eligible for a full or partial refund, while last-minute cancellations may incur penalties. Please refer to our terms and conditions for specific details.
Q: How do I cancel my booking?
A: To cancel your booking, please contact our customer service team as soon as possible. We will guide you through the cancellation process and inform you of any applicable fees.
Q: Will I get a refund if I cancel my tour?
A: Refunds depend on the timing of the cancellation and the specific tour. Please check our cancellation policy for details. In some cases, we may offer credit towards a future tour.
Q: What is included in the tour package?
A: Tour packages generally include accommodation, transportation, guided tours, and some meals. Specific inclusions will be detailed in the tour itinerary provided at the time of booking.
Q: How do you ensure the safety of your travelers?
A: We prioritize the safety of our travelers by working with experienced guides, following local regulations, and regularly reviewing our safety protocols. We also provide safety briefings before the start of each tour.
Q: Are your tours suitable for children and seniors?
A: Many of our tours are family-friendly and suitable for all ages. We also offer specific tours designed for families and seniors. Check the tour details or contact us for more information.
Q: Can I customize my tour itinerary?
A: Yes, we offer customizable tour packages to suit your preferences and interests. Contact us to discuss your requirements and we will create a tailored itinerary for you.