Car Rental
Q: What do I need to rent a car?
A: To rent a car, you’ll need a valid driver’s license, a credit or debit card, and proof of insurance. Additionally, some rental companies have a minimum age requirement and might ask for extra ID. Therefore, it’s a good idea to check their rules before you book.
Q: Is there an age requirement for renting a car?
A: Yes, the minimum age to rent a car is usually 18 years old.
Q: How can I book a rental car?
A: You can easily book a rental car on our website, by phone, or in person at any of our rental locations.
Q: Is there a fee for additional drivers?
A: We charge a fee for additional drivers, Check with your rental company for specific policies.
Q: How does the fuel policy work?
A:Our fuel policy usually asks you to return the car with the same amount of fuel as when you picked it up. Some rental companies offer pre-purchase fuel options or refueling services for an additional cost.
Q: What happens if the rental car is damaged or stolen?
A: If the rental car gets damaged or stolen, the first thing to do is contact the rental company and local authorities right away. From there, your rental agreement and insurance coverage will help determine what you’re financially responsible for.
Q: Do you offer cars with GPS, child seats, or any extra features?
A: Yes, we offer accessories like GPS navigation systems, child seats, and bike racks. You can add these to your rental for an additional fee.
Q: Can I pick up and drop off the rental car at different locations?
A: Yes, one-way rentals are available. However, additional fees may apply. Please confirm with us during the booking process.
Q: What should I do if I return the car late?
A: If you return the car late, additional charges may apply. Please contact us as soon as possible if you anticipate being late to avoid extra fees.
Q: Is there an after-hours return option?
A: Many locations offer after-hours return options. Check with your specific rental location for details on how to return the vehicle outside of business hours.
Travel and Tours Services
Q: What types of tours do you offer?
A: We offer a variety of tours, including guided tours, self-guided tours, and group tours. In addition, you can choose from private tours, adventure tours, and cultural tours. For something more personal, we also offer customized travel packages designed around your interests.
Q: How do I book a tour?
A: You can book a tour online through our website, by phone, or by visiting our office. We recommend booking in advance to secure your spot.
Q: Can I make changes to my booking after it’s confirmed?
A: Yes, you can change your booking. Availability may vary, and extra fees could apply. Contact our customer service team for assistance.
Q: Is a deposit required to book a tour?
A: Yes, a deposit is required to secure your booking. You’ll pay the remaining balance before the tour starts. We’ll provide specific deposit details during the booking process.
Q: What is your cancellation policy?
A:Our cancellation policy varies depending on the tour and destination. If you cancel in advance, you’ll receive a full or partial refund. However, last-minute cancellations may incur penalties. For more details, please refer to our terms and conditions.
Q: How do I cancel my booking?
A: To cancel your booking, just reach out to our customer service team as soon as you can. From there, they’ll guide you through the process and let you know about any applicable fees.
Q: Will I get a refund if I cancel my tour?
A: Refunds depend on when you cancel and the specific tour. Check our cancellation policy for the details. In some cases, we might offer credit toward a future tour.
Q: What is included in the tour package?
A: Tour packages usually include accommodation, transportation, guided tours, and some meals. Plus, you’ll find all the specific details in the tour itinerary provided when you book.
Q: How do you ensure the safety of your travelers?
A: We prioritize your safety by working with experienced guides, following local regulations, and regularly reviewing our safety protocols. We also give safety briefings before each tour starts.
Q: Are your tours suitable for children and seniors?
A: Many of our tours are family-friendly and great for all ages. We also offer tours specifically designed for families and seniors. Check the tour details or reach out to us for more information.
Q: Can I customize my tour itinerary?
A: Yes, we offer customizable tour packages to match your preferences and interests. Get in touch with us, and we’ll create a tailored itinerary just for you.